Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, list a property, apply for a tenancy, or communicate with us. This may include:

• Personal Identification Information: Name, email, phone number, address, CNIC number, date of birth.
• Financial Information: Bank account details, credit/debit card information, payment history.
• Verification Information: Government-issued ID (CNIC), proof of address, proof of income, and biometric data (e.g., selfie for liveness checks).
• Property Information: Property address, photos, legal documents, and descriptions.
• Communications: Messages, emails, and other communications with us or other users through the Platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform and services.
• Process transactions, including rent payments, payouts, and service fees.
• Verify your identity and perform background checks to prevent fraud and ensure platform safety.
• Facilitate communication between users (e.g., tenants and property managers).
• Comply with legal obligations, including tax laws and anti-money laundering regulations.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Other Platform Users: To facilitate transactions (e.g., sharing a tenant's name with a landlord).
• Third-Party Service Providers: For payment processing (Stripe), identity verification (Shufti Pro), cloud hosting, and communications (Twilio). These providers are bound by confidentiality agreements.
• Legal & Regulatory Authorities: To comply with a legal obligation, court order, or government request.

All data sharing is governed by our Data Processing Agreement where applicable.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Key retention periods include:

• Transaction Data: 7-10 years for tax and audit purposes.
• Legal Agreements: 10 years after termination.
• Identity Verification Data: 7 years for compliance and fraud prevention.

For more details, please see our full Data Retention Policy.

5. Your Data Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal and contractual retention obligations.
• Objection: Object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at privacy@makaanx.com.

6. Security Measures

We implement administrative, technical, and physical security measures to protect your information. This includes data encryption, access controls, and regular security audits. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.